THE CONTRACT: A verbal or written promise to pay for transportation you, your group or a third party is a binding contract and therefore:

- Our company allows clients to book their trip online at our website, on the phone or on our mobile application 24h a day. All bookings require a verifiable form of payment info on file ahead of your pick up day.

* Bookings will be confirmed by email once they have reviewed by a member of our staff or dispatch with vehicle availability. Bookings that have not been finalyzed will not be confirmed.

* An email is send at various stages of the booking process: 

- When a quote or reservation request is made, when a trip is confirmed, when a driver is assigned, when a driver begins to drive, when a driver arrives at the client's location, when the client is on board and when the client has been dropped off.

* Any cancellation within 24 hours of the time of pickup will forfeit the 25% deposit.

* Cancellations, no-shows, no availability of the client once the driver is at the client's pick up location within 30 minutes of the time of pick up is considered a no-show and therefore the trip will be considered made and all monies paid that trip will be forfeited. In other words, if a driver shows up on time on a confirmed trip and the client is a no-show or cannot be found within 15 minutes, that trip will be considered consumed and all monies paid in advance lost.

* Rebooking is considered when the cancellation is made within 48 hours with a $25 re-booking fee.

* Booking deposits will only be refunded if the reservation is cancelled before the cut off time of 24 hours prior to pick up. 

* Pricing across our domains is for 1 or 2 passengers for a sedan, 1-4 passengers for SUV and 1-7 passengers for a family/Luxury vehicle. Sedans will not display for a booking of 3 or more and Family/Luxury vehicle will be the only vehicles for a group of more than 4 passengers

* Kids under 10 years old travel free, 11 year-olds are considered adults and travel at full fare

* 1 child under 10 is free, any additional child is booked at a $10 fee

* Every child safety seat is rented at $10 for each trip. Clients are welcome to bring their own seat, up to two seats per trip. We do not house clients' car seat, any seat that is owned by a client is charged at $10 if we have to keep it until the client returns.

* It is the responsibility of the client to determine the pick up time based on the flight time. For international flights, it is advised to be at the airport at least two full hours before take off for the security and luggage check. Airlines require that flyers be at the airport at least 2 hours before take-off on a domestic flight and 3 hours prior to International flight departure time . Furthermore, it is the responsibility of the client to let the transporter know of any changes to their plans or flight delays, cancellations or rescheduling.

* Special measures will be taken in case of natural occurrences such as heavy rains, snow storms, storms, route blockage or any other serious weather or natural disaster occurrences. The client will be advised as to either prepare to leave early or consider a cancellation of their trip with minor loss of their advance payment. 

* It is our responsibility to provide the client with a timely and safe trip to their booked location.

* It is noted and understood that our company and/or drivers, based on driver and vehicle availability and calendar, might substitute the clients preferred assigned driver or vehicle with an equal capacity vehicle for the same trip at the same pick up times.

* We welcomes ideas, at our own discretion, to bend or reduce our fares to match that of a competitor if the client can provide the full and total fare of that competitor and the verifiable source of that pricing. This process does not include competitors' special bonuses, discounts or promotions.

* Any quote given or received verbally or online on our website DOES NOT CONSTITUTE a contract. A transaction becomes a contract once a payment method has been verified on a trip booked at least 2 hours prior to pick up or when a full payment has been charged to the client's card on file.

* A reservation made without a deposit does not constitute a booking until a final confirmation has been sent to the client by email. Therefore, we reserve the right to change or cancel any booking that has no deposit or has not been confirmed and to notify the client by email or phone call. This allows the client to consider other venues.

* Translation and Google Maps: We might use our Google Maps business API setting for maps and Google Translation for an attempt to translate the website in other languages. We are not responsible for wrong addresses input by the client at the time of booking nor are we responsible for the translation errors or misquoting in other currencies. The terms on our website and booking engine were written in American English and the base currency is the US DOLLAR.

* Our company is not responsible for FEES charged by the customer's bank for payment of their fare or fees incurred while converting any foreign bank's currency into the dollar or even any fluctuation between the dollar and any foreign currencies. Furthermore, we are not responsible for overdraft fee incurred at the customer's bank due to the payment of their fare for transportation services. It is the responsibility of the client to check their bank account or credit card balance before making a purchase or allowing for a card authorization. Money paid for transportation is withdrawn from the client's account instantly at the time of confirmation. Our company booking process provides a two-step verification before the booking is finalized. The customer will agree that their card be authorized and verified for the full cost of their trips, they also agree that the funds on hold be captured securely in order to finalize their purchase.

* Unless expressly given to us over the phone authorized to use their card, Our company DOES NOT HAVE ACCESS TO THE CLIENTS CREDIT CARD INFORMATION as all payment are made through secure payment systems.

* A client could request to substitute their card on file or to pay cash instead of their card on file. Clients should ask the company to give cash to the driver if the card has not been charged. We can then cancel the authorization and after confirmation by the driver, issue a receipt by email in these special circumstances.

* Our fare includes taxes and tolls but the company does not charge gratuities. Gratuities can be given to the driver directly or asked to be charged as an extra on the card on file. This request should be given directly to our staff by the rider, not to the driver.

* A round trip fare discount could be negotiated when booked together. Any two legs of a roundtrip booked separately will have a different fare because airport pick ups involve a driver having to wait for a free period of up to 1hr. Any wait time after the first hour will be charged to the client's card at the rate of $1/minute. For savings purposes, clients and encouraged to book a round trip at once.

Any issues related to advance fare, discounts, coupons etc should be discussed directly with our staff. 

We are not responsible for a client misquoting, wrong address input or misreading of our fare calculator. Any issue should be discussed on the phone with an Agent BEFORE the booking is made.

Our fare engine provides a free calculator to our clients, but the contract becomes legal once any monies is paid by the client.